Privacy Disclosure

This disclosure communicates how (“we,” “our team”) collects, uses, and guards your personal information during your interaction with our online platform at www.gearfixe.com (the “Site”) or our local service delivery (the “Services”).

1. Data We Accumulate

Information You Supply:

  • Contact & Identification Data: Name, physical address, email, and phone number when you solicit a quote, book a service, or create a profile.
  • Service-Specific Data: Information about the needed service (e.g., problem specifics, desired appointment window, property access guidance).
  • Financial Transaction Data: Card payment details for rendered services, securely processed by our payment partners.

Information Gathered Automatically:

  • Fundamental usage metrics (IP address, page visits) collected via cookies for Site optimization.

Information from External Sources:

Your contact information may be shared with us by online listing sites or appointment platforms (such as Yelp, HomeAdvisor) if you engage with us through those services.

2. Purpose of Data Processing

  • To coordinate, deliver, and create invoices for services performed at your location.
  • To maintain communication regarding appointments, provide service notifications, and conduct post-service follow-up.
  • To dispatch service reminders, request feedback through surveys, and distribute promotional materials (with your approval).
  • To preserve essential business records and satisfy legal and fiscal responsibilities.

3. Legal Grounds for Data Handling (If Applicable)

We process your information to perform our service agreement, based on legitimate business needs, and with your consent where required for direct marketing.

4. When We Share Information

Sharing occurs only when necessary:
• With field technicians and coordination personnel to accomplish the service.
• With contracted third-party service providers like our payment gateway and booking software.
• If legally mandated or during emergency scenarios at your property.
We do not sell or barter your personal information.

5. Security Protocols & Retention Period

We adopt appropriate security measures. Customer information is retained for [e.g., 7] years for warranty purposes, tax compliance, and legal obligations.

6. Your Data Rights & Preferences

You can exercise the following rights:
• Update or correct your personal details by contacting us via phone or email.
• Request access to your personal data stored by us.
• Unsubscribe from all marketing messages (calls, texts, emails) at any time.
• Request deletion of your data, subject to overriding legal requirements.

7. About Cookies

Our website uses a small number of cookies. You can manage cookie preferences through your web browser’s settings.

8. Changes to This Disclosure

We may amend this disclosure from time to time. The updated version will be posted on our Site.

Privacy-related contact:Contact Us.

Your cart is empty